Tell us what’s wrong or what you need. A person reads every message, and you’ll hear back by email within one business day.
If it’s a billing question, the fastest route is inside the app: open VendBuddy, go to the Billing tab, and use Manage subscription. Update your card, pull an invoice, or cancel outright, all without waiting on us. Cancelling there keeps your plan running until the end of the period you already paid for.
Everything else, use the form. Bad lead data, a page that will not load, the assistant throwing an error, a refund, an idea you want built. Tell us what you were doing and what happened instead.
- One business day is the reply target, and it is a person, not an autoresponder.
- Written only. No calls, no calendar links. You get an answer while you still remember sending the note.
- Cancel yourself. Billing → Manage subscription → Cancel subscription. You never have to ask us for permission.
Send us a message
What to include
For a lead or address that is wrong, paste the business name and the ZIP you searched. For something broken in the app, tell us the page or tab and roughly when it happened. For billing, the email on the account is enough to find you. We can look up the rest, but those three details cut a day off the back and forth.
Things you can do without us
Cancel or change your plan. Billing tab, Manage subscription. Cancelling leaves the plan active through the period you paid for and your credits stay with it until then.
Update a card or get an invoice. Same place, the Update card or invoices button, which drops you into the Stripe billing portal for your own account.
Delete your account and data. The data deletion page has the process and the timeline.
Partnerships, reviews and sponsorships go to the partners page instead. Different inbox, different answer.
Questions people actually type
How fast do you reply?
Within one business day, usually sooner. A person reads every message. There is no ticket queue and no bot sending you help articles you already read.
Can I cancel without messaging anyone?
Yes. Open the app, go to Billing, and use Cancel subscription under Manage subscription. Your plan stays active until the end of the period you already paid for, and you keep your credits until then. You do not need our permission and you do not need to ask here first.
The AI assistant gave me an error. Is that my account?
No. When the assistant is down it is down for everyone, it tells you so, and it does not spend your credits. Send the form if it keeps happening and we will tell you what broke.
Do I have to get on a call?
No. We are written-only. Email gets you a real answer, and it gets one faster than a calendar invite would.