Terms of Service

These terms govern your use of VendBuddy at vendbuddy.io. By creating an account or using the service, you agree to them. If you do not agree, do not use the service.

1. What VendBuddy is

VendBuddy is a software platform for vending machine operators. It provides lead discovery, location scoring, route management, contract generation, and related tools. We are a software tool. We are not a vending broker, a placement agency, or a guarantor of business results.

Some features (Growth Coach, AI Discovery) are powered by artificial intelligence and generate responses automatically. AI-generated content is informational only, may be inaccurate, and is not professional advice. See our Privacy Policy for details on how these features work and what data they use.

2. Accounts

• You must be at least 18 years old and legally able to enter contracts in your jurisdiction
• You are responsible for keeping your password confidential and for all activity under your account
• One account per person; don't share credentials
• We may suspend or terminate accounts that abuse rate limits, use disposable or anonymous email services, attempt to bypass billing, or otherwise violate these terms

3. Free trial and credits

• New accounts receive 5 free lead credits
• Credits are consumed as you use credit-gated features (primarily the Lead Finder)
• Trial credits do not expire but are non-transferable and non-refundable

4. Paid plans and billing

• Paid plans are billed monthly or annually through Stripe
• Subscriptions auto-renew at the end of each billing cycle until cancelled
• Cancel at any time from inside the app or by emailing [email protected]; cancellation takes effect at the end of your current paid period
• Refunds: we will prorate and refund unused subscription time if you cancel within the first 7 days of a billing cycle. After day 7 of a billing cycle, charges are non-refundable except where required by law. One-time credit purchases (credit top-ups) are non-refundable once credits have been added to your account.
• Price changes: we will notify you by email at least 30 days before a price change takes effect on your plan

5. Your content and our platform

• The VendBuddy software, interface, copy, logos, and trademarks belong to us. You may not scrape, reverse-engineer, copy, resell, or create derivative works based on the platform.
• The data you create or upload (your leads, routes, contract drafts, notes) stays yours. We only use it to deliver the service to you and for internal aggregate analytics.

6. User content and submissions

This section covers anything you submit through the service beyond your private account data — questions typed into the public Growth Coach widget, referral or feedback submissions, support messages, and any other content you type, upload, or send us (“User Content”).

• You own your User Content. By submitting it, you grant VendBuddy a non-exclusive, worldwide, royalty-free license to use, store, process, reproduce, and display it solely to operate, provide, secure, and improve the service — including sending it to third-party processors described in our Privacy Policy (for example, sending a Growth Coach question to Anthropic’s API to generate a response).
• You are responsible for what you submit. You represent that you have the right to submit your User Content and that it does not infringe anyone’s rights, contain unlawful material, or violate any applicable law.
• We don’t pre-screen, but we can remove. We do not actively monitor User Content, but we may review, remove, or restrict access to any User Content that violates these terms or applicable law, without notice.
• Indemnification. You agree to defend, indemnify, and hold VendBuddy harmless from any claim, damage, liability, cost, or expense (including reasonable attorneys’ fees) arising out of your User Content or your violation of this section.
• If you believe content on VendBuddy infringes your copyright, email [email protected] with a description of the material and your rights in it, and we will investigate.

7. Acceptable use

Don't:

• Automate, script, or scrape the service beyond your account's normal rate limits
• Resell, sublicense, or white-label the platform without written permission
• Use the service for any illegal purpose or to harass, defraud, or deceive others
• Attempt to compromise other accounts, bypass authentication, or exploit security vulnerabilities (report issues to [email protected] instead)

8. Service availability

We aim for high uptime but do not guarantee uninterrupted service. We provide no SLA for trial accounts. Paid customers who experience sustained outages may request prorated credit at our discretion by emailing [email protected].

9. Third-party data and estimates

Lead information, demographics, and location scoring are generated from third-party data APIs. We do our best to surface useful signals, but accuracy is not guaranteed. Revenue estimates, opportunity scores, and location recommendations are informational — not promises of business outcomes. You are responsible for verifying any information before taking action on it.

10. Disclaimers

The service is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, or non-infringement. We do not warrant that the service will meet your business goals, generate revenue, or secure placements.

11. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of or related to the service is limited to the amount you paid VendBuddy in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages — including lost profits or lost business opportunities.

12. Termination

We may terminate or suspend your account at any time for violations of these terms. You may cancel your account at any time. Termination does not entitle you to a refund except as described in Section 4.

13. Dispute resolution — binding arbitration

Informal resolution first. Before filing any arbitration or lawsuit, you agree to first contact us at [email protected] and describe the dispute. We will try to resolve it informally. If we can’t resolve it within 60 days, either side may proceed as described below.

Agreement to arbitrate. You and VendBuddy agree that any dispute, claim, or controversy arising out of or relating to these terms or your use of the service (except as carved out below) will be resolved by binding, individual arbitration under the Federal Arbitration Act, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. This applies to claims already existing or arising in the future, and survives if you stop using the service.

Class action waiver: arbitration will be conducted on an individual basis only. You and VendBuddy each waive any right to bring or participate in a class, collective, or representative action. The arbitrator has no authority to combine more than one person’s claims or to preside over any form of a class or representative proceeding. If this class-action-waiver sentence is found unenforceable as to a particular claim or remedy, that claim or remedy (and only that one) will proceed in court, and the rest of this arbitration section still applies to everything else.

• Where: arbitration will take place in the county of your residence, or another location we mutually agree on, and may be conducted by phone, video, or on written submissions where the AAA’s rules allow it.
• Carve-outs: either side may instead bring an individual claim in small claims court if it qualifies, and either side may seek injunctive relief in court for misuse of intellectual property, unauthorized access, or violation of the Acceptable Use section.
• Fees: we will pay AAA filing fees for claims under $10,000 that are not frivolous, consistent with AAA Consumer Rules and applicable law.
• 30-day opt-out: you may opt out of this arbitration section entirely by emailing [email protected] with the subject line “Arbitration Opt-Out” within 30 days of the date you first agreed to these terms (or, for existing accounts, within 30 days of July 27, 2026). Opting out does not affect any other part of these terms.

14. Governing law

These terms, and any claim carved out of arbitration above, are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-laws principles. Any such claim will be brought in state or federal courts located in Delaware, and you consent to that jurisdiction.

15. Changes to these terms

We may update these terms from time to time. We will notify active users by email at least 30 days before any material change takes effect. Continued use of the service after changes take effect constitutes acceptance.

16. Contact

Questions or concerns about these terms: [email protected]