Terms of Service

These terms govern your use of VendBuddy at vendbuddy.io. By creating an account or using the service, you agree to them. If you do not agree, do not use the service.

1. What VendBuddy is

VendBuddy is a software platform for vending machine operators. It provides lead discovery, location scoring, route management, contract generation, and related tools. We are a software tool. We are not a vending broker, a placement agency, or a guarantor of business results.

2. Accounts

• You must be at least 18 years old and legally able to enter contracts in your jurisdiction
• You are responsible for keeping your password confidential and for all activity under your account
• One account per person; don't share credentials
• We may suspend or terminate accounts that abuse rate limits, use disposable or anonymous email services, attempt to bypass billing, or otherwise violate these terms

3. Free trial and credits

• New accounts receive 10 free lead credits
• Credits are consumed as you use credit-gated features (primarily the Lead Finder)
• Trial credits do not expire but are non-transferable and non-refundable

4. Paid plans and billing

• Paid plans are billed monthly or annually through Stripe
• Subscriptions auto-renew at the end of each billing cycle until cancelled
• Cancel at any time from inside the app or by emailing hello@vendbuddy.io; cancellation takes effect at the end of your current paid period
• Refunds: we will prorate and refund unused subscription time if you cancel within the first 7 days of a billing cycle. After day 7 of a billing cycle, charges are non-refundable except where required by law. One-time credit purchases (credit top-ups) are non-refundable once credits have been added to your account.
• Price changes: we will notify you by email at least 30 days before a price change takes effect on your plan

5. Your content and our platform

• The VendBuddy software, interface, copy, logos, and trademarks belong to us. You may not scrape, reverse-engineer, copy, resell, or create derivative works based on the platform.
• The data you create or upload (your leads, routes, contract drafts, notes) stays yours. We only use it to deliver the service to you and for internal aggregate analytics.

6. Acceptable use

Don't:

• Automate, script, or scrape the service beyond your account's normal rate limits
• Resell, sublicense, or white-label the platform without written permission
• Use the service for any illegal purpose or to harass, defraud, or deceive others
• Attempt to compromise other accounts, bypass authentication, or exploit security vulnerabilities (report issues to hello@vendbuddy.io instead)

7. Service availability

We aim for high uptime but do not guarantee uninterrupted service. We provide no SLA for trial accounts. Paid customers who experience sustained outages may request prorated credit at our discretion by emailing hello@vendbuddy.io.

8. Third-party data and estimates

Lead information, demographics, and location scoring are generated from third-party sources including Apollo.io, the US Census Bureau, and Google Places. We do our best to surface useful signals, but accuracy is not guaranteed. Revenue estimates, opportunity scores, and location recommendations are informational — not promises of business outcomes. You are responsible for verifying any information before taking action on it.

9. Disclaimers

The service is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, or non-infringement. We do not warrant that the service will meet your business goals, generate revenue, or secure placements.

10. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of or related to the service is limited to the amount you paid VendBuddy in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages — including lost profits or lost business opportunities.

11. Termination

We may terminate or suspend your account at any time for violations of these terms. You may cancel your account at any time. Termination does not entitle you to a refund except as described in Section 4.

12. Governing law

These terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-laws principles. Disputes will be resolved in state or federal courts located in Delaware, and you consent to that jurisdiction.

13. Changes to these terms

We may update these terms from time to time. We will notify active users by email at least 30 days before any material change takes effect. Continued use of the service after changes take effect constitutes acceptance.

14. Contact

Questions or concerns about these terms: hello@vendbuddy.io