Terms and Conditions of Sale & Service. Please review the full agreement below, then complete the Customer Acceptance & Authorization form to authorize your order for SandStar AI vending systems.
By signing this Purchase Agreement, the authorized agent agrees to all terms and conditions contained within this document on behalf of themselves, the purchasing company, and their customers.
Payment in full is required prior to shipment. Accepted methods include credit card, ACH, bank wire, check, or approved third-party financing proceeds.
A monthly software license fee of $65.00 per system is due on the first of each month via ACH or credit card on file. This fee includes internet/SIM service and remote support. Unpaid license fees, following notification, may result in license suspension at MicroBox's sole discretion.
All quoted pricing is valid for ninety (90) days from the date of execution and is subject to change for tariff or import fee increases occurring after the quote date.
MicroBox Technologies is released from any and all liability for charging, not charging, or the rate charged for local or state sales tax, including any penalties if assessed. If sales tax is not charged, the customer is solely responsible for determining whether they must self-report and remit sales tax to the applicable taxing authority. Sales tax will not be charged if a valid resale certificate is on file with MicroBox at the time of sale.
Shipping costs are estimated and billed prior to shipment via credit card on file. Any additional freight costs incurred beyond the estimate may result in an additional charge to the customer.
The buyer may contract their own shipping company for pickup at a MicroBox facility. If the buyer requests MicroBox to arrange shipment on their behalf, all costs shall be prepaid by credit card on file and MicroBox is released from any and all liability whatsoever due to loss or damage during transit.
Buyer is advised to unpack and inspect all goods upon receipt. Any damage — visible or hidden — must be refused by the buyer and immediately reported to the carrier for settlement. The sole remedy for shipping damage shall be settled between the carrier and the buyer; MicroBox is released from any and all liability for damage occurring during transit.
Buyer must report damage immediately upon refusal of the shipment and provide photos and other evidence required to settle the buyer's claim with the carrier in accordance with the carrier's claims practices.
Shipping or other charges authorized on a credit card authorization form may not be reversed or charged back for any reason by the issuing bank.
Onsite technical support is optional and billed at $500.00 per day per technician. A minimum of two (2) days per AI technician is required for onsite installation and training. Remote training is provided at no charge.
Onsite travel expenses are estimated and will be charged to the credit card on file once actual expenses are known. Reimbursable expenses include airfare, ground transportation, hotel, and a $50.00 per diem food allowance per technician per day.
Upon execution of this Agreement and receipt of payment, the customer will be contacted by a MicroBox Customer Service Manager who will ensure the order is processed and that the customer receives all necessary training documentation, planogram support, and operational assistance. Questions regarding order processing may be directed to [email protected].
The monthly license fee covers internet/SIM connectivity, AI software services, device management, telemetry, and remote technical support. The license is non-transferable without MicroBox's prior written consent. MicroBox reserves the right to suspend license access for non-payment following reasonable notice to the customer. Suspension does not release the customer from payment obligations.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROBOX TECHNOLOGIES, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF REVENUE, LOSS OF DATA, PRODUCT SPOILAGE, SHRINKAGE, OR BUSINESS INTERRUPTION, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF MICROBOX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
MicroBox's total cumulative liability arising out of or related to this Agreement shall not exceed the total amount paid by the customer for the specific equipment unit giving rise to the claim.
This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict-of-law principles. Any dispute arising out of or related to this Agreement shall be resolved in the state or federal courts of North Carolina. The prevailing party in any such dispute shall be entitled to recover reasonable attorneys' fees and costs.
This Agreement constitutes the entire agreement between MicroBox Technologies, LLC and the customer with respect to the purchase of the equipment described herein and supersedes all prior discussions, representations, or agreements. No amendment or modification shall be effective unless made in writing and signed by an authorized representative of MicroBox.
We received your signed purchase agreement — we will be in touch to process the order. A confirmation copy is on its way to your email.